Refund Policy
We are committed to ensuring transparency and fairness in our Refund Policy. Below is the detailed policy for your reference:
1. Non-Refundable Payments
- All payments made for the program are final and non-refundable unless explicitly stated otherwise.
- By completing a payment, participants acknowledge and agree to this condition.
2. Exceptional Refund Cases
Refunds will only be considered in specific circumstances, such as:
- Technical Errors: Duplicate payments or incorrect billing, provided the issue is reported within 7 days of the transaction.
- Approved Refund Requests: Refunds may be issued in rare cases where our support team finds the participant eligible after review.
3. Deductions on Approved Refunds
- If a refund is approved, 18% GST (Goods and Services Tax) and 10% platform fees will be deducted from the total amount paid.
- The remaining balance will be refunded to the original payment method used at the time of purchase.
4. Refund Request Process
- Participants must submit refund requests in writing via email to Freedomfrominfertility@gmail.com.
- The request must include:
Full name
Payment details and transaction ID
Reason for the refund request
- Refund requests will be reviewed within 7-10 business days, and participants will be notified of the decision.
5. Refund Timeline
- Approved refunds will be processed within 14 business days after confirmation.
- Refunds will only be issued to the original payment method used during the transaction.
6. Eligibility Criteria for Refunds
- Refund requests related to dissatisfaction with the program or outcomes will not be entertained, as the program is educational and outcomes vary by individual.
- Participants who cancel their enrollment after the program start date will not qualify for a refund.
7. Non-Transferability
- Payments for the program are non-transferable. If a participant chooses not to continue, their payment cannot be transferred to another individual or program.
8. Force Majeure
- In cases where the program is disrupted due to circumstances beyond our control (e.g., natural disasters, technical failures, or other force majeure events), refunds will not be provided. However, every effort will be made to resume program access.
9. Contact for Refunds
- For any refund-related inquiries, please contact us at Freedomfrominfertility@gmail.com. Include all relevant details and documentation to assist in processing your request efficiently.
* By enrolling in the program, participants acknowledge that they have read, understood, and agreed to this Refund Policy, including all deductions and conditions associated with refunds.